Frequently Asked Questions

General Enquiries

How do I get started booking a lesson or choosing a teacher?
Firstly, decide on the instrument you want to learn. Click on the register now button and fill in our online form. We will get back to you soon after to confirm your booking!
Which time zone(s) should I be taking into consideration when booking online lessons with Eason Music?
All timings stated on this website are in local Singapore time (GMT +8). Please make the appropriate conversion before booking a timeslot.
How is payment handled through Eason Music?
Eason Music handles almost all of our online transactions through Paypal. Should you wish to pay via other means such as bank transfer, feel free to drop us an email at [email protected] to discuss with us. We have a money-back guarantee for the first lesson - if you are unhappy with it for any reason, so long as you let us know on a timely basis, we will set you up with a replacement teacher or, if you prefer, fully refund the lesson fee.
How much does it cost to take online lessons on Eason Music?
Our rates for 1-to-1 lessons are as follows: Beginner: US$160 (45 min) - 4 lessons Intermediate: US$190 (45 min) - 4 lessons Advanced: US$220 (45 min) - 4 lessons Lessons are conducted on a weekly basis.
What communication channels are you using?
You can choose to use Skype, Whatsapp video or ZOOM.
Is there a trial period?
We offer non-obligatory trial lessons at the price of US$50.00. If you agree to sign up for our course packages thereafter, there will be a US$10.00 rebate.
Are group lessons available?
We can arrange for group lessons where viable (it would be impractical, for example, for a single teacher to teach a group of five guzheng students through Skype). Please drop us an email at [email protected] for further inquiries on the matter.
How long is each lesson?
Lessons are 45 minutes per session for beginner, intermediate and advanced students. Should you require a 60 minutes lesson, drop us an email at [email protected]
How many online lessons do I pay for at a time?
We collect 4 lessons in advance.

Student Related Enquries

Will I get a refund if there was bad Internet connection and I was unable to have a successful lesson?
If an unstable Internet connection was the cause of your being unable to have a meaningful tutoring session, we will arrange for you to have a replacement session. In the event that you decide to decline this, we will refund the cost of the lesson for you. However, it is advised that all students take responsibility for the functionality their personal hardware and software.
What equipment do I need to take a lesson at Eason Music?
You will need a computer or tablet (with a webcam installed that is connected to high-speed Internet), and your instrument! It'll be great to have a notebook and water handy as well so you don't have to waste valuable lesson time getting them if needed.
How can I communicate with my teacher at Eason Music other than via video chat?
You can email them or whatsapp them. Contact details can be provided prior to the lesson.
What is the rescheduling policy for lessons?
Lessons must be rescheduled with at least 24 hours notice prior to the start time. To reschedule, please send us an email at [email protected] or whatsapp our Singapore number at +65 9754-3879.
Can I take grading examinations for my instrument?
Yes! The Teng Academy is now offering online examinations for Chinese music instruments. Contact us to find out more!
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