I was a little worried about ordering an instrument from so far away, such as if the instrument would be damaged during shipping, or if I wouldn't be able to easily get a hold of customer service with issues if they arose. But it was a totally easeful experience ordering from Eason Music, and when I had questions or concerns, I was met with very present, thorough, and genuinely friendly customer service.
When I received my erhu, it was in perfect condition, and came with everything I would need to begin learning (a nice case, rosin, an extra set of strings, and more...), and wow does it make it so much easier to learn a new instrument having everything you need to get started. I picked it up very quickly and am so enjoying getting to know this gorgeous instrument. If I was not given the things that Eason generously included, I could see it being quite frustrating for a total beginner like myself and may not have continued on when hurdles arose. One of the strings broke due to my unfamiliarity with tuning the erhu, but voila, I used the spare set of strings and got to learn how to change it properly via erhu instructional videos on the internet, and I was back on track right away! If my order had only come with the erhu and nothing else, it would have been difficult for me to quickly find the proper strings and I could see myself just forgetting about it.
What attracted me to purchase from them in the first place is the helpful warmth of their website, and the free instructional videos they generously put out for the instruments they make. I thought, "Wow, you're not just selling products, you want people to enjoy these beautiful instruments to their fullest." They are truly passionate about their craft and operate with integrity, and that is something I really appreciate.
I am so impressed with Eason in all ways, and cannot say enough about how positive my experience was with them; even when ordering from the other side of the world! I will definitely go to them for any beautiful instrument I need that they offer. Thank you Eason! Keep doing what you do so well!