Frequently Asked Questions

General Enquiries:

How do I get started booking a lesson or choosing a teacher?
Firstly, decide on the instrument you want to learn. Click on the register now button and fill in our online form. We will get back to you soon after to confirm your booking!
Which time zone(s) should I be taking into consideration when booking online lessons with Eason Music?
All timings stated on this website are in local Singapore time (GMT +8). Please make the appropriate conversion before booking a timeslot.
How is payment handled through Eason Music?
Eason Music handles almost all of our online transactions through Paypal. Should you wish to pay via other means such as bank transfer, feel free to drop us an email at admin@easonmusicschool.com to discuss with us. We have a money-back guarantee for the first lesson - if you are unhappy with it for any reason, so long as you let us know on a timely basis, we will set you up with a replacement teacher or, if you prefer, fully refund the lesson fee.
How much does it cost to take online lessons on Eason Music?
Our rates for 1-to-1 lessons are as follows:
Beginner: US$160 (45 min) - 4 lessons
Intermediate: US$190 (45 min) - 4 lessons
Advanced: US$220 (45 min) - 4 lessons
Lessons are conducted on a weekly basis.
Will we be using Skype?
Yes!
Is there a trial period?
We offer non-obligatory trial lessons at the price of US$50.00. If you agree to sign up for our course packages thereafter, there will be a US$10.00 rebate.
Are group lessons available?
We can arrange for group lessons where viable (it would be impractical, for example, for a single teacher to teach a group of five guzheng students through Skype). Please drop us an email at admin@easonmusicschool.com for further inquiries on the matter.
How long is each lesson?
Lessons are 45 minutes per session for beginner, intermediate and advanced students. Should you require a 60 minutes lesson, drop us an email at admin@easonmusicschool.com.
How many online lessons do I pay for at a time?
We collect 4 lessons in advance.

Students Related Enquiries:

Will I get a refund if there was bad Internet connection and I was unable to have a successful lesson?
If an unstable Internet connection was the cause of your being unable to have a meaningful tutoring session, we will arrange for you to have a replacement session. In the event that you decide to decline this, we will refund the cost of the lesson for you. However, it is advised that all students take responsibility for the functionality their personal hardware and software.
What equipment do I need to take a lesson at Eason Music?
You will need a computer or tablet (with a webcam installed that is connected to high-speed Internet), and your instrument! It'll be great to have a notebook and water handy as well so you don't have to waste valuable lesson time getting them if needed. 
How can I communicate with my teacher at Eason Music other than via video chat?
You can personally request for additional contact details from your teacher. Do note, however, that they reserve the rights to decline, and vice-versa.
What is the rescheduling policy for lessons?
Lessons must be rescheduled with at least 24 hours notice prior to the start time. To reschedule, please send us an email at admin@easonmusicschool.com or whatsapp our Singapore number at +65 9754-3879.
Can I take grading examinations for my instrument?
We are currently working with an accreditation institution to offer Chinese music instrumental examinations for our Skype students. If all goes well, you will be able to take grading examinations for your Chinese music instruments soon!

Take a trial lesson now to find out how easy it is!

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Got a question? Drop us an enquiry below or send us a text at (65) 9754-3879.

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